Free month & 7200 GB extra for a year! Activate in Mój T-Mobile app!

Frequently asked questions

• How can I register a pay as you go number? add

  You can register the SIM card in:

  • T-Mobile stores,

  •  in Żabka stores

  • Polish Post offices (also at the mail man),

  • RUCH S.A. kiosks,

  • Inmedio, Relay, 1 minute press rooms, Kolporter, Świat Press, Trafika

  • at Circle K, BP, Shell and Lotos petrol stations

  • in Auchan and

  • in the Teletorium network

  • other marked points of our partners

  To register a SIM card, in addition to a document confirming your identity, you will need a phone number and a SIM card number. You can check the SIM card number for free by entering the * 100 # code in the phone and confirming with the call key from the phone number you want to register.

• How to activate the starter of T-Mobile na Kartę? add

  You can activate the starter in several ways. Choose one of the options below:

  • Use data connection

  • Make the first call

  • Send SMS

  • Send MMS

  • Top up your account with a 14-digit top-up coupon - enter * 111 * top-up code #

• How to activate Month for free & Year of Internet offers? add

  Buy and register a T-Mobile pre-paid starter. The fastest way to do this is in the My T-Mobile application. Then activate the offer A month for free and a year of Internet in the My T-Mobile application in the tab: Additional services -> GO! L + Year of Internet

• How to top up your number in T-Mobile na kartę? add

  You can top up your account in several ways:

  • Via the My T-Mobile application Mój T-Mobile

  • Online at www.doladowania.t-mobile.pl - once or periodically!

  • From a subscription number "Top up from subscription"

  • Via the Internet, eg from a bank account

  • In T-Mobile stores 

  • A coupon / printout from a terminal in a shop, kiosk, post office, etc.

  • A scratch card

  • Via an ATM

• How can I get extra GB after topping up? add

  In the GO! Tariff in T-Mobile na Kartę you will receive additional GB after each top-up of your account, starting from 5 zł. To extend their validity, it is enough to top up the account before the end of the validity of the last bonus, e.g. after topping up the account for 30 zł, you will get as much as 15 GB for 30 extra days. GB are cumulative - recurring. 

• I use the number only occasionally, several times a year. Does T-Mobile have an offer for customers who want to keep their account valid for one year? add

  Take advantage of the Full Year Account Validity offer.
  Extend your account validity once to 365 days for outgoing calls for only 30 PLN without having to top up your account. You can activate the service in the My T-Mobile application or with the code: * 508 * 1 #

• How do I manage my account and services? add

  For your convenience, we recommend the My T-Mobile application (Mój T-Mobile app), where you can check your account balance and its validity, top up your account, activate additional services and check their status. You will have constant access to the latest offers and gifts available every Friday only in the app. Link to the application

  It is true that it is worth using the My T-Mobile application? Combine business with pleasure. You can also manage services in:

  • the new My T-Mobile service https://nowymoj.t-mobile.pl/

  • express codes menu * 100 #

  • automated customer service office * 9602

• How to activate "Year of Internet"? add

  You can activate the "Year of Internet" service in the My T-Mobile application. Service activation is free.

  You can activate the service when you use GO! L, GO! M+UA or GO! M

  If you have a GO! L and activate the "Year of Internet" promotion, you will receive the first 600 GB package immediately after activation, subsequent packages of 600 GB upon renewal of the offer.

  In total, you can gain 7200 GB (12 x 400 GB)  in a year!

  If you have a GO! M or GO! M+UA and you enable the "Year of Internet" promotion, you will receive the first 200 GB package immediately after activation, subsequent packages of 200 GB upon renewal of the offer.

  In total, you can gain 2400 GB (12 x 200 GB) in a year!

• How to get 200 GB extra for 30 days and 5 zł bonus? add

  To receive an extra 200 GB data package for 30 days and 5 zł to your account, all you have to do is give your marketing consent so that we can inform you about the latest offers and promotions. For this purpose, consent to marketing communication is needed. You can do it by entering the express code *555*1# and confirm with the call receiver.

  The bonus 200 GB data package will be added automaticilly and 5 zł bonus will be added to your account after any top-up.

  It is worth being up to date!

• I'm using the Unlimited L offer, can I switch to the GO! M? add

  Sure! You can safely migrate from the Unlimited L offer to the latest version of GO! M

  The fastest way to do it is in the Mój T-Mobile application!

  Second option: You can enter the following code on the telephone keypad: *600*1*3# and press the button to initiate the connection.

• How to activate the 200 GB starter package? add

  You don't need to activate anything! The package will be activated automatically when you activate one of the offers: GO! L, GO! M or GO! M+UA and is valid for 30 days from activation.

• When can I apply for a refund? add

  You have 6 months after deactivating or transferring your number to apply for a refund of the funds accumulated in your T-Mobile prepaid account.

• How will I receive a refund? add

  You can provide us with your bank account number, to which we will automatically transfer the funds accumulated in your account after deactivating the number. Write to us on Chat via the Mój T-Mobile app.

  If your number is already inactive, use the application form.

  You will find it here

• How much will I receive? add

   You will receive the amount remaining in your account that came from top-ups.

  The refund does not apply to bonus funds. 

  The amount of funds withdrawn is reduced by a processing fee of PLN 20.